Thank you for choosing Nexo Vira Lab. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.
By placing an order with us, you agree to the terms described below.
1. Order Processing
We strive to process and dispatch all orders quickly and efficiently.
Standard Processing Times
- In-stock items are typically processed within 24–48 hours
- Orders placed on weekends or public holidays are processed on the next business day
Please note that processing time is separate from shipping and delivery time.
2. Shipping Methods & Estimated Delivery Times
We offer reliable domestic and international shipping options.
Domestic Shipping
- Standard Shipping: 4–8 business days
- Express Shipping: 2–4 business days
International Shipping
- Standard International: 7–15 business days
- Express International: 4–8 business days
Delivery estimates may vary depending on:
- Destination country or region
- Customs processing
- Local postal services
- Weather conditions
- Carrier-related delays
While we do our best to ensure timely delivery, exact delivery dates cannot be guaranteed.
3. Shipping Costs
Shipping rates are automatically calculated at checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
From time to time, free shipping promotions or discounted shipping offers may be available during special campaigns or minimum-order events.
4. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Your tracking number
- A tracking link to monitor your package status
Please allow 24–48 hours for tracking updates to appear.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Nexo Vira Lab is not responsible for:
- Delays caused by incorrect addresses
- Lost shipments due to customer input errors
- Additional shipping charges for re-delivery
If an order is returned to us because of an incorrect address, we will contact you to arrange reshipment at your expense.
6. Customs, Duties & Import Taxes
International shipments may be subject to:
- Customs duties
- VAT or import taxes
- Clearance and brokerage fees
These charges are determined by your local customs authority and are the responsibility of the customer.
Please note that shipping fees and product prices do not include import charges.
We are also not responsible for delays caused by customs processing.
7. Delivery Issues & Lost Packages
If your tracking status shows “Delivered” but you cannot locate your package, please:
- Check with neighbors or household members
- Verify the delivery address provided
- Contact the shipping carrier directly
If the carrier confirms the shipment is lost, please contact us so we can assist with a claim investigation.
Nexo Vira Lab is not liable for:
- Theft after confirmed delivery
- Delivery issues caused by incorrect customer-provided information
8. Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 48 hours of delivery.
Contact Information
Email: support@nexoviralab.com
Phone: +1 (213) 772-0131
Please include:
- Your order number
- Photos of the packaging
- Photos of damaged or missing items (if applicable)
We will review your case and provide a replacement or refund according to our Refund Policy.
9. Order Cancellations
Orders may only be canceled before shipment.
Once an order has been dispatched, cancellation is no longer possible.
If you need to request a cancellation, please contact us immediately after placing your order.
10. Contact Us
For any shipping-related questions or assistance, please contact us:
📧 Email: support@nexoviralab.com
🌐 Website: www.nexoviralab.com
📞 Phone: +1 (213) 772-0131
📍 Address: 110 16th Street, Suite 1400, Denver, CO 80202, United States
Thank you for choosing Nexo Vira Lab.