At Nexo Vira Lab, customer satisfaction and product integrity are our top priorities. We are committed to providing high-quality products and a secure shopping experience. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
Our return policy is valid for 30 days from the date your order is delivered. Unfortunately, we cannot offer refunds or exchanges after this period.
To qualify for a return, products must:
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Be unused and unopened
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Remain in their original packaging
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Be in the same condition as received
For safety, hygiene, and regulatory compliance, certain items are not eligible for return.
Non-Returnable Items
The following products cannot be returned or refunded:
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Perishable products
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Gift cards
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Downloadable or digital products
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Opened or used health & personal care items
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Intimate or sanitary products
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Hazardous materials, flammable liquids, or gases
Please do not send returned products directly to the manufacturer.
Return Requirements
To process a return request, customers must provide:
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Order number
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Proof of purchase or receipt
Returns sent without prior authorization may not qualify for a refund.
Partial Refunds
In certain situations, partial refunds may be granted, including:
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Items not returned in original condition
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Products damaged or missing parts not caused by our error
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Returns submitted after the 30-day return window
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Opened media products (where applicable)
Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be issued to your original payment method within the standard processing period required by your financial institution.
Late or Missing Refunds
If your refund has not yet appeared:
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Recheck your bank account
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Contact your credit card provider
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Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact our support team at:
support@nexoviralab.com
or through our Live Chat Support.
Sale Items
Only regular-priced products are eligible for refunds.
Items marked as sale, discounted, or clearance are non-refundable.
Exchanges
We only replace items if they arrive defective, damaged, or incorrect.
To request an exchange for the same item, contact us at:
Return Address:
110 16th Street, Suite 1400, Denver, CO 80202, United States
or
1234 Sunset Boulevard, Los Angeles, CA 90026, United States
Gift Orders
If your item was marked as a gift and shipped directly to you, you may receive a gift credit once the returned item is approved.
If the order was not marked as a gift, the refund will be sent to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable. If a refund is approved, return shipping costs may be deducted from the final refund amount.
For high-value returns, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Need Assistance?
For any questions regarding returns, refunds, or exchanges, please contact our support team:
Email: support@nexoviralab.com
Live Chat: Available on our website
Thank you for choosing Nexo Vira Lab.